Salesforce Commerce Cloud consulting for connected selling

Commerce projects fail at predictable points, so the engagement is sequenced around them. It opens with the catalog and pricing decision — which system owns products, prices and entitlements, and how the storefront, CPQ and billing read the same answer — because every later integration inherits that choice. Then the order path: what happens between “Place Order” and the ERP, who owns each failure mode, and how refunds, partial shipments and tax edge cases travel back. Only then does storefront experience work begin, because a beautiful storefront on an ambiguous order path is a support queue with good typography. Throughout, the same evidence discipline that runs our assessments applies here: current-state findings first, decisions recorded with their owners, and go-live gated on a rehearsed cutover rather than a hopeful one. For B2B sellers coming from spreadsheets and email orders, that sequence usually means a first release scoped to the top reorder flows — the twenty percent of the catalog carrying most volume — with the long tail following once the plumbing has proven itself.