Salesforce Services · Experience Cloud
Salesforce Experience Cloud consulting: portals and communities that serve themselves
Customer, partner, and member portals on the platform your data already lives in — self-service that actually resolves, agent-assisted from day one, and governed by a sharing model a security review can follow. The front door of the intelligent enterprise.
What we deliver
The PracticeCustomer self-service portals
Cases, knowledge, order status, and documents in one authenticated home — deflection by design, with an embedded Agentforce agent for everything the FAQ can't answer.
Partner & dealer portals
Deal registration, lead distribution, co-branded quoting, and enablement — channel operations on the same pipeline your direct team runs.
Member & constituent portals
Profiles, benefits, renewals, and payments for associations, nonprofits, and the public sector — including KemiCard digital membership cards issued straight from Salesforce.
Security & sharing architecture
External sharing sets, audience targeting, and login flows designed before the theme is picked — because a portal is a security boundary first and a website second.
Why Kemisoft for experience
Portals fail when they're built as brochure sites on CRM. Ours are working surfaces: the document layer serves statements and certificates, the agent layer answers at 2 a.m., and unified data personalizes what each member sees. Higher-ed, nonprofit, and public-sector portal patterns live on our industry pages — same architecture, different constituents.
Frequently asked questions
FAQWhat can an Experience Cloud portal do?
Customer self-service (cases, orders, knowledge), partner deal registration and collaboration, and member portals with profile, benefits, and payments — all reading and writing the same CRM records your staff work in, with sharing rules controlling exactly who sees what.
How do AI agents fit into portals?
The portal is where Agentforce meets your customers: an embedded service agent answers around the clock, grounded in knowledge and the member's own records, escalating to humans with full context. Portals built today should be designed agent-first.
Further reading
From the Blogs
Portals with shields up
Horus guards the front door: portals your customers love and guest-user configurations attackers can't. Both, not either.
Horus™ is the Kemisoft falcon — named for the sky-eyed guardian of ancient Kemet.
Open the front door
A working session on your portal architecture — self-service, security, and the agent inside it.
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